Disbursements are always issued on the 15th, 23rd, and 31st of each month. They take 2-3 business days to hit property owner accounts.

One of the most common questions we receive from a property owner is "Why didn't I receive a disbursement?" or "Why isn't my disbursement amount higher?"

Below are some things to check:

• Do we have the client's ACH information on file? Especially relevant for new clients. Note: please notify [email protected] of any changes you need to make in banking account information or update on your portal.
• Was there a bank holiday recently? These will delay owner disbursements by 1 business day.
• Is their property being demanaged soon? We withhold disbursements leading up to a demanagment to ensure we have enough funds on hand to cover any final bills & fees, and disburse all remaining funds on the final closeout date.
• Are we withholding funds due to a large upcoming expense, like a turn or A/C replacement?
• Did we issue a disbursement already within the last 30 days? Sometimes clients forget that we already issued them funds. To view recent client contributions and disbursements, go to their Rental Owner page, and click Financials. All owner draws and contributions are listed there.
• There may not be (or may not have been as of the 15th) funds available to disburse for one or more of your properties.
• If you have a property undergoing a turn requiring an owner contribution or newly leased unit for which funds are held. Any disbursement you receive is net of these funds.
• If your tenant just moved in and on what date. If a tenant moves in on the 11th, you will not get a disbursement here, but can certainly request a special disbursement from me at any time for $5. Keep in mind here, we do hold the security deposit, this will not be remitted to you.
• If your tenant pays their rent past the due date, your disbursement will be affected and will be paid out in the next disbursement net of any expenses.
• If you have any negative property balances in your portfolio, funds from other properties may be withheld to off-set that negative balance. Please review your property balances if this applies to you.
• If your tenant has applied for or been approved for rental assistance from a third party, this may affect your disbursement. We will keep you posted if this applies to you.
• Did you double check to see if your have a disbursement from Desert Canyon Properties in your account as this is our LLC name and Aloe Property Management is our DBA name and will not come from there.

You can log in at aloepm.rentvine.com/portals/owner to check your live ledger, adjust the dates, and review tenant payments. Additionally, you can view paid and unpaid bills, as well as property-specific ledgers if you have multiple properties.

• Your owner statement will be sent on the 30th or 31st of each month to provide a complete view of the month’s activity.

Additional Resources

If you need any further assistance, please don’t hesitate to reach out—we’re happy to provide a personalized walkthrough. I have made a video for you to watch how to navigate your owner portal as well.