Guide for Owners Performing Their Own Maintenance

Step 1: The Initial Work Order

When a repair is needed, we'll send you a work order via email. Please respond to this email to confirm that you will complete the work. This confirmation lets us know that you are taking responsibility for the repair and that we don't need to hire a third-party vendor.

Step 2: Scheduling and Communication

Once you confirm you're handling the repair, you must coordinate access with the resident. You can either schedule directly with the resident or have us coordinate a time for you. Whichever you choose, it is your responsibility to make sure the resident knows when you will be coming and to confirm the appointment with us.

Communicating with the Resident

This step requires careful handling to maintain professional boundaries and ensure proper communication channels are followed.

• Act as a professional representative. When at the property, present yourself as a representative of Aloe, not as the landlord, unless the resident is already aware of your status.
• Keep the conversation focused. Please only discuss the specifics of the assigned work order. If a resident brings up another maintenance issue or a different topic, kindly redirect them to contact Aloe directly. If you can do the additional maintenance item, make sure they know to document all maintenance in the work order for documentation purposes.
• Maintain clear communication channels. Do not provide residents with your personal contact information. If they somehow obtain your number or email, do not respond to their messages unless it is for scheduling. All communication about the property must be handled through Aloe.

Step 3: Completing the Work

When you arrive, be sure to show up on time for the scheduled appointment. Once the work is finished, let us know immediately. This allows us to update our records and close out the work order.

Step 4: Following Up

We will follow up with you if we don't hear from you within 48 hours of sending the work order. If you do not respond to our follow-up, we will need to hire our own vendor to complete the repair, depending on the urgency of the issue.

By following this process, you help us ensure that all repairs are handled efficiently, professionally, and with a clear record of resolution.

Important Notice Regarding Owner-Completed Repairs and Liability

This notice is to inform you of the potential risks and liabilities associated with performing your own repairs on a property managed by Aloe. While we understand your preference to handle maintenance directly, it is crucial that you understand the legal implications and our position as your property manager.